Faq | 13 | Sports and Orthopaedic Therapy Services, LLC

FEQUENTLY ASKED QUESTIONS

Q1

Does Sports and Orthopaedic Therapy Services, LLC accept my insurance?

We accept most major insurers. Check the list on our insurance page and call us if your provider is not listed to discuss further options.

Q2

Do you treat the problem that I have?

We specialize in sports and orthopedic injuries including post-operative conditions. We can see high-level neurological problems such as strokes and treat peripheral neuropathy and many nerve injuries of the arms and legs. Please see Our Services page for more specific information.

Q3

What do I need to bring to my first appointment?

You will need your insurance card, a referral from your doctor (for most insurance plans, (call us if you have questions), and comfortable clothing that will allow you to expose the injured part of your body. If you have a lower body or foot injury, it would be helpful to bring whatever shoes you wear for exercising or walking.

You should also download, fill out and bring in all the necessary paperwork we require (see our Patient Forms page for these forms).

Q4

How long are initial evaluation appointments?

The initial visit including checking in and the therapist’s evaluation and treatment will take approximately 1.5 - 2 hours. Bringing in the necessary paperwork, especially the prescription/referral form, will speed up the check-in process considerably. Many times patients forget this which means the treatment will be delayed until we can contact the physician to fax us another copy. This can be a problem during the doctor’s lunch break and with very early or late appointments. The physician’s office is often overloaded and requests for information are frequently delayed.

Q5

How long will follow-up appointments be?

Subsequent visits depend on the type of treatment planned and are often up to 90 minutes especially if there are multiple treatment areas. You may ask for a treatment to end at a certain time but please do so at the beginning of the visit not right before you have to leave. Your therapist can then alter and prioritize your treatments and exercises.

Q6

I am not an athlete, is your practice still the right place for me?

We treat patients of all ages and most feel very comfortable working out in our gym area. Our equipment can be modified to allow patients with varying levels of strength, endurance, and flexibility to use them. We can treat patients who have been recently hospitalized to world-class athletes. Each program is individually tailored to your abilities and goals. We will try our best to get you better and pain-free as soon as possible.

Q7

Do you offer affiliations and/or employment to physical therapy students?

SPORTS, LLC is a teaching facility. We provide mentorships for students from many universities most of whom receive a Doctor of Physical Therapy (DPT) degree. We may have up to 3 or 4 per year. Interns work one-on-one with their attending therapist and are not allowed to practice independently without close supervision like many clinics. Any patient may refuse to be seen by an intern but this is rarely requested. We also have volunteers from local high schools who gain community service hours working as aides with us. These volunteers only assist the therapists in setting up treatments and equipment and helping patients with simple exercises.

Q8

Is parking available at your location?

Ample FREE parking is available. The handicap entrance is the best way to access us is through the rear of the building. Those who park under the parking deck will need to use the building elevator at that level to get to the first floor.

Q9

My doctor suggested certain specific types of therapies. Do you do them?

Physicians often suggest treatments and a frequency and duration of visits. We work closely with them to make sure the treatments are the best way to approach the patient’s problem or condition. We will not provide a treatment that is not reasonable or a frequency of visits that is not necessary. If this occurs we will contact the physician by phone or mail/fax to give our suggested changes. Most of the time your doctor will allow us to “evaluate and treat” which gives us the ability to work out a treatment program and schedule that is right for you.